Refund & Cancellation Policy

1. Order Cancellation by Customer

You may request cancellation before the order is dispatched:

• Contact us immediately at info@satkaarhospitality.com with your order number.
• Orders already dispatched cannot be cancelled — return policy applies instead.
• Customised or made-to-order items cannot be cancelled once production begins.

2. Order Cancellation by Satkaar

We may cancel orders due to stock unavailability, pricing errors, payment verification failure, or suspected fraud. If your order is cancelled by us after payment, a full refund will be initiated.

3. Refund Eligibility

Refunds are issued in the following cases:

• Verified manufacturing defect or transit damage (within 48 hours of delivery).
• Order cancelled before dispatch.
• Duplicate payment or overcharge confirmed by our team.
• Approved return after inspection of returned goods.

4. Non-Refundable Cases

Refunds are not provided for:

• Change of mind after delivery (unless product is defective).
• Customised, engraved, or made-to-order products (unless defective).
• Products damaged due to misuse, improper storage, or normal wear and tear.
• Shipping charges on non-defective returns (unless error was on our part).

5. Refund Method & Timeline

Approved refunds are processed to the original payment method:

• UPI / Card / Net Banking (Cashfree): 5–10 business days depending on your bank.
• COD orders: refund via bank transfer or UPI after verification (details requested from you).
• Refund timelines may vary during bank holidays or payment gateway processing delays.

6. Partial Refunds

Partial refunds may apply when only part of an order is returned, when items are returned without original packaging affecting resale value, or when promotional discounts were applied proportionally.

7. Failed Payments

If payment was deducted but the order was not confirmed, the amount is typically auto-reversed by your bank within 5–7 business days. If not, contact us with your transaction reference and we will assist with the payment gateway.

8. Recruitment Platform

The recruitment platform is free for job seekers. Employers are not charged platform fees at this time. No refunds apply to recruitment services unless explicitly stated in a separate commercial agreement.

9. Contact for Refunds

For refund or cancellation requests, email info@satkaarhospitality.com with your order number, payment reference, and reason. Our team will respond within 1–2 business days.